This IT job-ready program Program equips participants with the skills needed for real-world IT roles through hands-on training in key areas such as Ticketing Systems and the ITIL Framework, Networking Fundamentals, End User Computing (hardware/software management, OS installation, and optimisation), and Server Administration (Active Directory, DNS, DHCP, and virtualisation).
The program also covers Cloud Computing and Microsoft 365 Administration, including Azure AD, Teams, SharePoint, and Intune for device management, as well as Enterprise Backup Solutions and Apple Administration for macOS and iOS devices. This comprehensive IT job training ensures participants are fully prepared to excel in IT support, system administration, and cloud-based roles.
Course Structure
The course covers 8 modules to be run over 8 weeks and each module is broken down into 4 sections:
- Theoretical Overview
- Technical Applications
- Practical Lab Activities
- Interview Questions (Technical plus Behavioural)
IT Job Ready Program Course Modules
Ticketing System & ITIL Framework
- Ticketing System Introduction
- System Navigation and Interface
- Incident VS Request VS Task
- Ticket Management Procedures
- Effective Escalation Procedures
- Service Level Agreements (SLAs) and Prioritisation
- Documentation and Knowledge Base Utilisation
- Closure Notes and Effective Ticket Resolution
- ITIL Framework Fundamentals
Networking Fundamentals
- Computer Networking Concepts and Internet
- Network Architecture and Topology
- TCP/IP and OSI models and protocols
- Unique network Identifiers
- Network Addressing
- DNS and DHCP
- Concepts of traceroute, tracer, ping – AR
- Hands-On Labs
End User Computing
- Computer Hardware & Software
- OS installation on Windows/Mac
- Computer Hardware/Software Upgrades
- Windows 10 Interface and Navigation
- Work Group vs Domain Joined Computers
- Software Installation and Management
- User Account Management
- Hardware and Device Management
- Storage Management
- Email Client Configuration
- Local Data Recovery
- Remote Desktop Connection
- Encryption and BitLocker
- System Performance Optimisation
- Multimedia and Display Settings
Server Administration
- Basics of Virtualisation
- Basic Server Networking Concepts
- Server Installation and Configuration
- Basic Active Directory Management (OU/Users/Groups/Policies/Access)
- Group Policy Management
- File and Print Service Management
- DNS & DHCP
- Server Snapshot
- Device Provisioning Using MDT
Cloud Computing & Microsoft Fundamentals
- Cloud Fundamentals
- On Prem vs Cloud vs Hybrid
- Azure AD Concept
- Microsoft 365 Apps
- Microsoft Tenant Setup/Domain Verification
- M365 Admin Center
- M365 Exchange Admin Center
- M365 Teams Admin Center
- M365 SharePoint Admin Center
- Email Compliance – Mimecast/Compliance Admin
Intune (Mobile Device Management) & RMM
- Mobile Device Enrolments (BYOD and Corporate)
- Windows Device Autopilot Enrolment
- User/Device Management
- Windows/IOS/Android Apps Deployment
- Basic Policies Deployment
- Reporting and Analytics – Device Provisioning Using Microsoft Autopilot
- Introduction to RMM
- Use Case of RMM
- Software Installation and Upgrades
Enterprise Backup [VEEAM] & 3CX Phone Systems
- Introduction to Backup Technologies at Workplace
- Backup Deployment and Configuration
- On-prem Data Recovery
- Cloud Data Recovery
- Devices/Server Restore Point
Career Counselling
- Resume, Cover Letter Building & Review
- LinkedIn Profile Optimisation
- Job Hunt Strategy Assistance
- Mock Interview Session: Behavioural & Technical
- Interview Preparation
- Assistance with Business and Professional Email Writing
- Continuous Assistance Until You Land the Job!
Who Should Enrol in This IT Job-Ready Program?
This program is ideal for:
- Recent graduates who want hands-on experience
- Career changers exploring IT as a new path
- International students wanting practical IT skills for local roles
- Entry-level IT professionals needing structured training
- Job seekers who want IT career guidance and personalised support
This career ready program is designed for learners with little to no IT experience but strong motivation to build an IT career. Anyone with basic computer skills can begin confidently.
Frequently Asked Questions
Who is eligible for the IT job-ready program?
Anyone interested in building a career in IT can enrol. There are no strict entry requirements aside from basic computer literacy and eagerness to learn.
Do I need prior experience in IT to join this program?
No. The program is structured to teach you from the fundamentals through to job-ready skills.
What types of IT jobs can I apply for after completing the course?
Graduates commonly pursue roles such as Service Desk Analyst, Help Desk Support Officer, IT Support Technician, Desktop Support Officer and Junior System Administrator.
Will I receive any certification after completing the program?
Yes, you will receive a completion certificate. The program also prepares you for recognised IT certifications, should you wish to pursue them separately.
Is job placement guaranteed?
We do not guarantee job placement. However, you will receive strong job readiness support, including resume help and interview training to improve your chances significantly.
